My best diabetes customer care experiences have come from people who understand how important their job is to someone like me, because they care about me as a patient and person and have an understanding of the importance of the outcome of our interaction.
One of the top priorities for me, as a person who lives with diabetes and works with others who want to live their best life with diabetes and as a human being, is being in community with others. We had an intimate gathering of (mostly) newly diagnosed families, some more experienced families, and staff that were excited to greet each and every person in attendance.
The devices that we wear (insulin pumps, continuous glucose monitoring systems) are a game-changer for managing diabetes in our bodies and the unique psychosocial support that comes from CWD programming is a game-changer for managing diabetes in our hearts and minds. Medicine, technology, and support together address type 1 diabetes in the whole person, which is why CWD and Friends for Life are so important.
A major goal, when dealing with the mental health aspect of diabetes, is to prevent the emotional riptide from pulling you under. The best way to set protection against that happening is to manage, as best you can, in the clinical tasks while putting effort into proactively working against the things that can emotionally destroy a person in such a situation.